Even the casters seem broken as we have to routinely pulled the fridge out to reset power due to frozen coils or reset the instrument panel. A week later, Roslan called NSI and again, it said it didn’t have the report. Crappy since we bought it. They will not fix it and the customer service is worthless. Top icemaker froze over in the corner of the trey causing the ice crushing mechanism to break the ice tray and plastic pieces fell through the dispenser into someones cup. I too own a Samsung Refrigerator model #RF217ACBP. I have had to defrost it several times and this last time the service man informed me that this model has nothing but problems under the criper tray – ice forming, etc. Who: The lawsuit is between Samsung refrigerator owners and Samsung USA. I then removed the cover to see if there was something obviously affecting the proper function. In regards to the other Samsung appliances I purchased, the microwave stopped working in 2011 right outside of the factory warranty. How long will it be fixed this time–or will it? Buy, Sell, and Trade your Firearms and Gear. Not happy. To date: Please include me. called Samsung aprox 2months ago,were going to exchange refrigerator, Wish I had seen this before I purchased my Samsung French Door Model RF217ACPN – obviously the issues have not been resolved and they continue to manufacture with this flawed system. Same issues as everyone else. A proposed class action lawsuit filed back in February 2017 alleges these ice makers are defective and have caused substantial (and sometimes costly) problems for consumers.The suit says owners of the affected Samsung fridges have dealt with, among other troubles:Predictably, these issues have caused problems for consumers that rang… This is just so wrong! We have had to remove everything and unplug it many times – What a pain in the butt. Ice build up- keeping the fan from spinning, hours of work, spoiled food – and now I read that I should take it apart every three months to keep it from happening again….?? Has been going on since a year after we purchased this hunk of junk. I’ve attempted to discuss matter with Samsung technicians over online chat, but each time the conveniently disconnect once I share details of the problem at hand. Then we looked around and saw the couple’s refrigerator, and several other Samsung models, are the subject of a class action lawsuit. My refrigerator is leaking and the heater pad behind the water tank quit working. They never admit to anything and say they have never heard of whatever you are complaining about. There are a thick ice built up under the panel. Also, no ice being made because it freezes over…. Samsung Refrigerator Energy Star Class Action Lawsuit Advances Two women are suing Samsung and Lowe's over a mislabeled Energy Star fridge. More than 1.5 million consumers may be eligible for a payout. It seemed I had to jump through so many hoops and call so many places just to get someone to come service it. We unplugged it for a couple of hours and then I even used a hair dryer to melt the ice in those little holes. Had a technician come out and replace the parts but it broke down again within 4-6 weeks after that. It had a leak. Follow her on Twitter @KPMueller. My feeling is this…if the class action suit is not effective or in addition to it, we need to be contacting The big box stores that sell these defective products and get them to stop selling them. 3 years is not the expected life on any appliance – especially at this price range. I was told that the $2600.00 refrigerator I bought will cost upwards of $1500.00 to repair. If you remove all the trays out of the fridge and then take the 4 screws off the cover for the coils. I am experiencing the same problem with Model RF4287HAWP, purchased in September of 2012. Serial #: JJOD4GBB400216J We bought a Samsung refrigerator model RS267TDWP at Lowe in Albuquerque back in June 2011. You may be eligible to be included in our class action lawsuit. A few months ago it stopped cooling properly. The first technician came to the home in November. Our Samsung refrigerator started freezing up within the last year and has ruined so much food either freezing it or thawing unnecessarily. We reviewed the couple’s timeline of events, the paperwork from all the service calls and the extended warranty. I just want in on the lawsuit for sure because I believe Samsung should step up and take responsibility for a product they are selling that is just so messed up. Contacted Samsung and they told us there was no one in our area that could fix it and there was nothing that they could do. “Inevitably, these self-correct steps would resolve the issue, however, the victory was always short-lived,” she said. We are investigating consumer complaints about General Electric (GE) refrigerator failures. MODEL # RS25J500DSR We have only owned this unit for about 4 years, if that. So our expensive 3000 plus fridge can last another year? Paid $110 for a technician to do a visit where he asked to borrow a hair dryer to help defrost the refrigerator. The condenser ices over and then the refrigerator goes to about 64 degrees. My RS261MDWP/XAA Samsung frig does ice up. It’s causing the ice build up and the fan rubbing against the ice. I rejected their offer and got a full price refund from where I bought it. My fridge is doing the same thing I want justice. I own a 2011 SAMSUNG French French door refrigerator with a bottom freezer, bought from Seas. To us this was a sign that if the person in charge of applying these stickers had no pride in the job they were hired to do. My Samsung RF266ABBP freezing up problems every month. Since then, the Fridge has stopped cooling a total of 5 times where I have had to defrost it each time. I thought I was misled to believe I was getting a classy unit with the Samsung refrigerator but this has been driving me crazy. We know that a class action lawsuit against Samsung doesn't fall into the category of a recall but in our minds this is a recall pushed into being by the people who owned this product.The lawsuit covers Samsung models from their side by side, French door and bottom freezer lines that have problems with the coils freezing over causing the refrigerator to stop working.Click here to learn more about the Samsung Refrigerators Class Action Lawsuit Is there a permanent solution to this problem? When they didn’t hear right away, Roslan said, she called NSI, which said it never received the tech’s report. My ice maker also freezes up. The mediation was scheduled to … We were so happy when we got this fridge and now this! All drawer mechanisms stick shut. A design defect in Samsung refrigerators causes the coils to freeze over, leaving the refrigerator unable to remain cold enough to keep food from spoiling, according to a class action lawsuit filed in New Jersey. Your coil is frozen. OK we have the same problem. If Samsung was, NSI would rescind the credit, Roslan said he was told. Hundreds of Central Florida families say they are fed up with their Samsung refrigerators and despite all the problems, there is no recall insight. NSI told them the only way NSI would replace the unit was if another technician came out and said it needed replacement. Seems like there is no water getting to the ice maker. WE purchased model RF263AEWP from Lowes about 2 years ago. This Samsung TV class action lawsuit is … They sent out a technician to fix the problem. purchased a RFG298HDRS 2012 from Lowe’s also bought the extended warranty good thing I did but now I find that this piece of excrement is on recall . Then, the fan in the refrigerator gets louder and louder and we have to remove all of the food, put in coolers with ice, and defrost the entire refrigerator. The suit claims Samsung has known that fixes to the refrigerators didn’t work “given repeated consumer complaints of the Defects and of their multiple failed attempts at repair,” and says “Samsung made a conscious decision to ignore the problem at the expense of its customers.”. More from my site. The coils were iced over. Same problem freezing up the coils at the back of the refrigerator side. Samsung neds to take responsibility for their defective appliance. I will make a point (via e-mail and word-of-mouth) that as many people as possible know my opinion of this product. I have a super fancy Samsung smart kitchen, including the fridge with the screen. Whats the point of a fridge and freezer when you have to buy coolers and ice from the store since my ice maker doesnt work and a back up freezer to put in the garage to use when you have to defrost the entire unit once a month. Consumers allege the. At 2 days prior to the warranty, we heard a horrible loud sounds coming from the r frig actor part…called repairmen immediately because we knew the warranty was about to expire. He also actually said it was defective. My freezer starting freezing up last year. We would like to be included in this as well. 3085 Samsung Refrigerator Consumer Reviews and Complaints. So Roslan called the technician, who said he did send the report and he would send it again. We bough our RS265TDRS two years ago. I am planning on going back to Sears and finding out how they would like to handle the problem. We have had several Samsung repair people inspect and do some repairs, but it’s never worked properly. product known to be involved in a class action suit. Huge puddles in the bottom. Samsung was bigger than this in the past. “We wholeheartedly feel that the warranty company is purposely giving us the run-around until our warranty expires in six months.”. Our Samsung dishwasher started leaking out into the motor compartment completely shutting it down. Where are the quality standards. The Technician is waiting for parts on order. They won’t fix it. I have similar issues with my samsung refrigerator defrosting, icing and cooling problems purchased6/26/2010. We have a model RF260BEASP and have had endless problems from day one. She says she … The attorneys heading the case are Darryl Myhre, Jo Anna Frager and Jeff Weske. How do I get in on the class action? Model RF268ABRS is a total lemon. Samsung referred me to a local repair shop as the warranty had expired. They want to charge me to have a technician out because they sway there is no recall; therefore, they will not pay for their problem. What a piece of Japan Crap! By SUSANNA KIM. We called for a technician. If possible, we would like to join the class action lawsuit. For now we manually defrost the unit monthly, not sure how long we will put up with this but we are unable to afford a new unit. Purchased:12/2016. It is only about 5 years old and has been work on two times. During this service call the repairman told us to be repaired for many more service calls because all of our kitchen appliances were Samsung and we’re basically junk plagued with problems. The only thing he could deduce was that “maybe the Mother-Board was bad”. Firearm Discussion and Resources from AR-15, AK-47, Handguns and more! This is also one of Samsung’s bottom freezer double door refrigerator units. To be specific it was a: But starts up again when you close the doors. We move the food , when we discover the failure of the Samsung, to a backup Frigidaire unit in the basement that is 22 years old and NEVER has failed. Copyright 2020 ClassActionLawsuitsInTheNews.com All rights reserved. Nothing on this device works. I had a couple of repair people come out and they did not seem to have a clue which be well known considering the problem is so wide spread. They know the problem and have not provided a resolution as of yet. TAMPA, Fla. — Appliance giant LG has agreed to settle a multi-million dollar class action lawsuit over refrigerator defect claims. Count me in. Your correct, they laughed us out of the store. The comments above outline our problems, so no need to review that. I want to be a part of the Lawsuit. I usually chip it off with a screw driver and hammer. Now my crisper drawer is cracked and of course because they say my warranty only covers mechanical issues forget them replacing the drawer. It is the main problem according to my repairman, he said most of them are not able to be fixed! “The only thing she could offer was to put me in touch with the service center and set up an in-home diagnosis that we would have pay for. When you purchase a top-of-the-line appliance, you expect it to work. 3 months after purchase I called Lowe’s to complain that it was very noisy. We have had several problem with ice maker freezing up and now we are having a problem with ice forming under the crisper drawers. We would have to defrost the refrigerator in order to remove that piece. Their management is selling a product that doesn’t work, they know it and don’t care. A class action lawsuit has been filed against Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd. (hereafter “Samsung” or “Defendants”) in the United States District Court for the District of New Jersey (styled Jeff Weske, Jo Anna Frager and Darryl Myhre v. Samsung Electronics America, Inc. and Samsung Electronics Co., Ltd., Civil Action Case No. LocationBot 4.0 | GitHub (Coming Soon) | Statistics | Report Issues. Crystal Jones, of Palm Bay, said she bought her brand-new Samsung dark gray stainless steel four-door refrigerator last February. By October of 2018, the self-correcting method wasn’t working. Samsung Settles Lawsuit, Will Repair Certain TV Models He replaced a tube for the icemaker, and it seemed to work. I don’t think just writing on here gets you on the class action lawsuit..anyone know where to specifically sign up and submit for reimbursement? notified best buy and they sent new model out. I recently learned that the company has sold refrigerators since 2005 with defected coils which freeze and the refrigerator cannot maintain temperature. It has not gotten worse, but we are very diligent about turning off the ice maker. So we have no working ice machine for more than a year two. We periodically pull the drawer out and clean out the bottom but would like to know if there is anyway we can still participate in the class action suit. So afraid I will break the glass. He said Samsung will not take responsibility for it, but , I will join this class action suit for sure! It happens every 2-7 days. 91182 Territorial Road How do I go about doing this? It really didn’t. Enter email to receive notifications of new posts. Fan noise problem. I have a RS267. Have a RS267TDWP side by side Samsung. We are having the same issue with the heater not working. i purchased a samsung refrigator in nov. of 2011, from lowes. Same as everone else, freezing and not cooling, mine does not have a front ice or water dispenser, but still has the same problems with the icing. We have spent time and money fixing this fridge. “There’s no question that your getting involved made this happen, as Dena had tried repeatedly to get someone at Samsung to care, but they only wanted us to pay for more service since the unit was past the manufacturer’s warranty,” Chris Roslan said. I am thawing out the refrigerator side manually every 2 weeks until I can get a new refrigerator. By now, the extended warranty had kicked in, so Roslan called NSI, the warranty company. 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