If you continue to experience issues with your Plugable Bluetooth adapter or Plugable Bluetooth audio device, please reach out to us at support@plugable.com so that we can help. This should at least correct issues with newer audio devices that have BLE features. Instead, one of the headphones acts as a relay to pass the audio to the next pair of headphones. HID Proxy Support, Check manufacturer's site for Windows compatibility, Check manufacturer's site for Linux compatibility, Compatibility with the Latest Profile Version, Compatibility with a Version of the Profile, Conflicting Information, Known Issues, or Uncertainty, If your computer is joined to a Windows Active Directory domain, please get in touch with your I've got a USB extension cord already, so that's one less item to buy! Because Bluetooth Low Energy support was never added to Windows prior to Windows 8.x, these devices are unable to connect to systems running Windows 7 or earlier. Change the startup type to Automatic and click the Start button to start the service (Check for the dependencies of this service in the 'Dependencies' tab and make sure these are also set to automatic). Comments, questions, or suggestions on improving this post? Need some help getting things to work. A very common issue with Bluetooth profile driver install errors, is the presence of other Bluetooth drivers for a different adapter. Errors like "Driver Not Found" or "Error Installing Driver" are a typical behavior from Windows when profiles are missing. This is also the case with pairs of wireless Bluetooth speakers designed to operate in stereo. Another common cause of radio interference is having an object that blocks line of site between the Bluetooth adapter and the device being used. The creator of ScpToolkit explicitly notes that there are harmful versions of the software that are distributed with malware and that the software is obsolete , it absolutely should not be installed. Many USB 3.0 ports leak broad-spectrum radio interference in the 2.4GHz to 2.5GHz range, which is the same radio band used by Bluetooth and Wi-Fi  . Below are some common causes of interference to avoid. For Bluetooth audio devices, please, On your computer, in the previously-opened Settings page for 'Bluetooth & other devices', click the button with a, A new 'Add a device' window will open, choose the 'Bluetooth' option, Your device should connect. This means that devices using Bluetooth Low Energy connections will generally have longer battery life than their Bluetooth Classic counterparts. Plugable USB 2.0 Bluetooth Adapter. As a certified Bluetooth Class 2 device, the Plugable Bluetooth adapter has been validated by the Bluetooth Special Interest Group (Bluetooth SIG) to connect up to 32 feet (10 meters) away. Bluetooth once served a singular purpose of providing the functionality of a serial cable over a wireless connection, but has since evolved into so much more. The light should come on, at least momentarily, even before drivers are installed. Plugable USB 3.0 Gigabit Ethernet Network Adapter. We recommend installing the drivers using the domain’s default ‘Administrator’ account to avoid problems. The Plugable USB Bluetooth 4.0 is our pick for best Bluetooth USB 4.0 adapter. Note: Information about third-party software is only provided here for context. The Kinivo BTD-400 USB Bluetooth Adapter is fully compatible with older Bluetooth devices. If you're having troubles connecting, try the instructions. After your computer has run PlugDebug and generated a file on your desktop, open the .zip file and open 'devman.csv'. However, some Logitech devices support connecting over multiple wireless standards, including the Unifying Reciever and Bluetooth, Bluetooth mice and keyboards will usually have a pairing button of some kind, Devices that are properly licensed to use Bluetooth technology should appear in the, Non-Bluetooth devices will not appear in the Bluetooth SIG qualified listings database, Check for labels on the underside of the keyboard or mouse, Sometimes labels with more information can be found inside the battery compartment, if the device uses replaceable batteries, Check all sides of the device for printed markings, If you ordered the device online, check your purchase history to find the product page for the device, If you still have the packaging for your mouse or keyboard, check for information on the packaging, If you managed to connect your keyboard/mouse at any point to your PC, then you may be able to check Device Manager for details. 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